FYI

What sort of photos do I need?

High res, in-focus photos taken in daylight without a filter are ideal. The better the photos, the better (and more accurate) the portrait will be. But don't worry! If you are unsure - message me and I'll take a look!

Can I see the artwork first?

I do not normally send out the artwork. However if you would like to see it before production please email me. I welcome any feedback for adjustments you may like. I'm happy to alter the design until you're happy.

How long will my order take?

Every piece is embroidered to order, so usual turnaround is around 2–3 weeks from the date I receive your photo. If you need it for a particular date, message me before ordering and I'll do my best to fit it in.

Can I change my photo or details after ordering?

Yes – as long as I haven't started stitching. Email me at info@hoopnloop.co.uk as soon as possible with your order number and the new photo or details. Once the embroidery is underway I'm not able to make changes.

How do I wash and care for my embroidered piece?

Turn it inside out and wash on a cool, gentle cycle (30°C). Avoid tumble drying and don't iron directly over the embroidery – if you need to press it, turn it inside out and iron on the reverse. Treated gently, the stitching will last for years.

What sizes do you offer, and how do they fit?

Sweatshirts and T-shirts are unisex and come in S to XXL. Each product page has a "Size & Fabric information" guide with measurements – if you're between sizes or unsure, just email me and I'll help you choose.

Do you only do dogs and cats?

Not at all – any animal you love. Dogs, cats, horses, rabbits, birds… if you have a clear photo, I can stitch it.

Do you ship outside the UK?

Yes, worldwide. International shipping is a £20 flat rate, tracked. Please note that any customs or import duties charged by your country are the customer's responsibility – I have no control over these.

Can I return a personalised item?

Because every piece is made to order for you, I can't accept returns or exchanges. If something arrives faulty or damaged, please email me straight away at info@hoopnloop.co.uk and I'll put it right.

Can I buy one as a gift?

Absolutely. You can order on someone's behalf (you'll just need a photo of their pet), or send a Hoop n Loop gift card and let them choose their own piece.